FAQs
Over the past few months, we've had the opportunity to speak with operations directors, control room managers and business owners across the security sector about how ShieldHop can help them manage guards, verify post coverage and run smarter security operations.
Their feedback has been invaluable, and we've compiled answers to the most common questions below.
Still have a question? We'd love to help. Start a live chat or email us at hello@cerebera.com and our team will be happy to assist.
What is ShieldHop?
ShieldHop is an AI-powered intelligent operating system built specifically for security businesses. It gives control rooms and operations teams complete visibility and control over every guard, every post and every shift - in real time.
From live guard tracking and instant post assignment to GPS-verified patrol verification, digital occurrence books and one-tap lone worker safety alerts, ShieldHop replaces disconnected tools, paper logbooks and manual processes with one connected platform built for how security businesses actually operate.
ShieldHop is by CEREBERA - the AI-powered operating system for modern businesses.
Is ShieldHop live and available now?
Yes - ShieldHop is live and available now across the UK, US, India and beyond. Businesses can onboard their teams and go live on the same day.
There is no lengthy implementation process, no complex IT setup and no development resource required.
Is there a free trial?
Yes. Every ShieldHop customer gets a full 30-day free trial - complete access, no credit card required, no commitments and no questions asked.
Enough time to onboard your team, run real security operations through the platform and know with certainty whether ShieldHop is right for your business.
How quickly can we get started?
Most businesses are onboarded and running real operations through the platform on the same day.
Simply invite your team, configure your platform to match your security workflows and go live. Our onboarding team is available to support you every step of the way.
Is ShieldHop secure?
Yes. ShieldHop uses encryption and secure data handling practices to protect all personal and operational information, including guard profiles, location data, occurrence records and patrol logs.
All data is stored in compliance with GDPR and applicable data protection standards across all regions we operate in.
How does the lone worker safety feature work?
If a guard working alone on a remote site, on a night shift or in a high-risk environment needs help, they can trigger a one-tap SOS alert from the ShieldHop app. Their exact GPS location is shared instantly with your control room, nearby colleagues and designated emergency contacts - helping support reach them faster when every second counts.
Continuous lone worker monitoring runs throughout every shift, not just at scheduled check-in points.
How is ShieldHop powered by AI?
ShieldHop is powered by Claude, one of the world's most advanced AI systems. Ask ShieldHop anything about your security operation - guard performance, incident frequency by site, SLA adherence by contract, outstanding post checks - and get an answer in seconds.
The Plus tier also includes an AI Operations Assistant that proactively surfaces anomalies, flags risks and alerts your control room to issues before they become problems.
Can we white-label ShieldHop under our own brand?
Yes. ShieldHop is fully white-labelled. Your logo, brand colours and company name are applied across the entire platform - including the mobile app your guards use every day.
Your guards and clients see your company, not ours. There is no development cost, no build time and no technical resource required. It is plug and play, live the same day.